The “emotional fields” of many workplaces right now are full of stress, anxiety and anger. Water cooler conversations revolve around job and economic insecurity. The question for companies–how to manage during turbulent times like these. One thing I know for sure–people’s feelings and emotions will need attention. Wise leaders will be proactively finding ways for workers to safely express their doubts and frustrations or risk the potential for dysfunctional behaviors. Emotions and performance are linked–these days workers are distracted by understandable concerns.

While most companies will get wrapped up in meeting targets and cutting back resources during this economic downturn, far too few will do the critical work of paying attention to the emotional states of their employees. During turbulent times, many companies will “self implode” –not due as much to market conditions but due to their inability to deal effectively with the resulting internal challenges, strife and conflict that will result due to the stress on the system. Strong, wise and compassionate leadership will be critical to survival.

Workplace success and morale will be dependent on how companies cope with trying times, bad news –and the resulting emotions. Workers will need sensitivity, understanding, empathy, support and transparent communication about what’s “really going on.” Management will need to rely on skillful delivery of clear direction while creating opportunities for employees to safely vent frustrations and fears.

There is no “magic bullet” when it comes to effectively leading change. Managing change is a tough and serious challenge — even for the most experienced and highly capable leaders.

Research reflects that well-managed change initiatives frequently have common and fundamental program elements. Here are a few to increase your odds of success: Read more »

Posted: August 12th, 2008 under Workplace Change.
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