Workplace Coach: Leading change is never easy
A common truth in today’s workplace is, “The only constant is change.” Change comes in many forms — from reorgs to new software and information systems, work flow processes and programs, etc. Many of these initiatives are presented as a method to “make our lives easier” or “make us more efficient.” The jury is still out for many workers on this.
Expectations around all of this change are dramatically different from even a few decades ago. When business owners in 1970 were asked in surveys how they viewed their future, 60 percent anticipated “no change.” Today, a mere 1 percent of businesses surveyed say they anticipate no change in their future.
The concept of “Kaizen” (a Japanese workplace quality strategy designed to constantly improve and eliminate waste) was introduced in the post-World War II era, and businesses today are still riding high on the continuous improvement wave.
What is so striking in today’s workplaces is the sheer volume of those continuous improvement changes and the rate of change to the changes.
While most senior leaders are constantly focused on making continuous improvement changes, far too few of them stop and consider the true systemic impact of these initiatives, why they succeed or fail, and what they can do to improve the success rate.
I counsel leaders to choose their change chits wisely (change fatigue is real), and to recognize that to sponsor change requires dedication, commitment and specific change-management skills and methods. Most managers today are tasked with leading change, but few have the necessary time, attention, commitment, tools or skills to do it effectively.
The truth is corporate America has a poor track record implementing change. According to the McKinsey Quarterly, approximately 70 percent of major change initiatives fail in today’s workplaces.
Another study (Booz Allen Hamilton) reflects similar statistics — with only 25 percent of all change projects being successful while 63 percent are canceled and 12 percent are identified as failing outright. Clearly, leading change isn’t easy.
The majority of my executive coaching clients reflect that managing change is their most pressing challenge.
Here are just a few of the hurdles they face:
Posted: August 12th, 2008 under Workplace Change.










Comment from rick maurer
Time August 13, 2008 at 3:36 pm
I like your list. I would add one thing to it. People don’t have trust or confidence in the person (people) leading the change. This issue (which I call Level 3 resistance) rarely gets talked about, therefore leaders place their attention on making sure they are clear (Level 1) and address the what’s-in-it for-for-me issues (Level 2).
Working with Level 3 issues is where your role as an executive coach is so very critical. You can have the conversations with clients that others dare not have.
Thanks for a thoughtful post.
Rick Maurer
http://www.beyondresistance.com
http://www.changemanagementnews.com (blog)